Refund & Cancellation Policy
At CallBeta, customer satisfaction is our top priority. We strive to deliver reliable and high-performance communication solutions. However, if you are not completely satisfied with our services, we offer a straightforward refund and cancellation policy outlined below.
Refund Policy
- We offer a 30-day money-back guarantee on our services.
- If you are unsatisfied for any reason within the first 30 days of service activation, you may request a full refund.
- Refunds are processed to the original method of payment within 7-10 business days after approval.
Eligibility for Refund
- The refund request must be initiated within 30 days of the initial purchase date.
- The refund is applicable only to first-time purchases of our core services (SIP Trunks, SMS Solutions, Cloud/VPS Hosting, WhatsApp Integration, and Connectivity Solutions).
- Refunds are not applicable to domain registrations, third-party tools, setup/customization fees, or any add-on services.
- Abuse of our services, violation of our Terms of Use, or fraudulent activity voids refund eligibility.
Cancellation Policy
- You may cancel your subscription at any time through your CallBeta account dashboard or by contacting our support team.
- Upon cancellation, services will remain active until the end of the billing cycle, unless otherwise requested.
- No partial refunds are issued for cancellations made after the 30-day refund window.
How to Request a Refund or Cancel Services
To initiate a refund or cancellation request, please contact our support team at support@callbeta.com with the following details:
- Full Name
- Email Address
- Service Purchased
- Reason for Refund/Cancellation